Terms of Service

These Terms of Service (“Terms”) are an agreement between Enchain Technologies, India (“Enflow”, “we”, “us”) and the business or person using our websites, applications, and services (together, the “Services”). By creating an account or using the Services, you accept these Terms on behalf of yourself and the business you represent.

Enflow is an order management and operations platform for ecommerce businesses. It lets merchants import and track orders, manage production and fulfilment, communicate with customers over channels such as WhatsApp, and use optional AI-assisted features.

We may add, change, or remove features as the product evolves. If a change materially reduces core functionality of your paid plan, we will notify you in advance.

You must provide accurate information when registering and keep your credentials secure. You are responsible for all activity under your account, including actions of team members you invite. Notify us promptly at hello@enflow.in if you suspect unauthorised access.

The Services are offered on subscription plans described on our pricing page. Fees are billed in advance for each billing period and are non-refundable except where required by law. Some plans include usage allowances (for example, a WhatsApp message allowance per order); usage beyond an allowance may be billed additionally or paused, as described in the plan.

We may change prices with at least 30 days’ notice; changes take effect at your next renewal. You can cancel at any time, effective at the end of the current billing period.

You agree not to use the Services to:

• break any law or infringe anyone’s rights;
• send spam or messages to people who have not opted in, or otherwise violate WhatsApp’s Business Messaging Policy and other channel policies;
• upload malicious code or attempt to breach, probe, or overload our systems;
• resell or provide the Services to third parties except as we expressly permit;
• misrepresent your identity or business.

We may suspend or terminate accounts that violate these rules, and messaging channels (including WhatsApp) may independently restrict senders that breach their policies.

You are responsible for the data you bring into Enflow — including your customers’ personal data — and for having a lawful basis to use it, such as customer opt-in for WhatsApp messaging. We process that data on your behalf as described in our Privacy Policy.

We own the Services, including all software, design, and branding. You retain all rights to your data and content; you grant us only the licence needed to operate the Services for you. Feedback you give us may be used to improve the product without obligation.

The Services interoperate with third-party platforms such as Meta (WhatsApp), Shopify, shipping carriers, and payment providers. Your use of those platforms is governed by their own terms, and we are not responsible for their availability or acts.

The Services are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that AI-assisted features will be accurate; you remain responsible for decisions made using them.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, or lost profits or revenue. Our total liability arising out of the Services is limited to the fees you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

You may stop using the Services and cancel at any time. We may suspend or terminate your access for material breach of these Terms, with notice where practicable. After termination, we handle your data as described in our Privacy Policy; you may request an export of your data before or within 30 days after termination.

These Terms are governed by the laws of India, and the courts of Kerala, India have exclusive jurisdiction over any dispute, subject to any mandatory consumer protections that apply to you.

We may update these Terms from time to time. We will post the updated version here with a revised effective date and notify you of material changes by email or in-app notice; continued use after the effective date constitutes acceptance.

Enchain LLP (Enflow)
Email: hello@enflow.in